Effective Date: July 2026
Welcome to Epochal Naturals. We are committed to delivering your orders safely and on time. Please read our shipping policy below.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- Once your order is shipped, you will receive a confirmation via email or SMS with tracking details.
Delivery Time
Estimated delivery times within India:
- Kerala: 2–4 Business Days
- South India: 3–5 Business Days
- Rest of India: 4–7 Business Days
Delivery times may vary depending on your location and courier availability.
Shipping Charges
- Shipping charges are calculated during checkout based on your delivery location and order value.
- Free shipping may be available during promotional offers or for eligible orders.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS to monitor your shipment.
Delivery Partners
We work with trusted courier partners to ensure safe and timely delivery across India.
Delayed Deliveries
Delivery may occasionally be delayed due to:
- Weather conditions
- Public holidays
- Natural disasters
- Remote delivery locations
- Courier service delays
We appreciate your patience in such situations.
Incorrect Address
Please ensure your shipping address and contact details are accurate. Epochal Naturals is not responsible for delays or failed deliveries due to incorrect or incomplete information provided by the customer.
Damaged or Missing Items
If your package arrives damaged or any item is missing, please contact us within 48 hours of delivery with your order number and photos of the package. Our support team will assist you promptly.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Epochal Naturals
📍 Kerala, India
📧 info@epochalnaturals.com
📞 +91 8921014687
We are committed to providing a smooth and reliable shopping experience. Thank you for choosing Epochal Naturals.